Terms of service E. Breuninger GmbH & Co.
Section 1 Scope
Section 2 Formation of the contract
Section 3 Right of cancellation and cost bearing agreement
Section 4 Voluntary right of return
Section 5 Reservation of title
Section 6 Delivery
Section 7 Prices / Shipping costs
Section 8 Payment conditions, payment methods
Section 9 Terms and Conditions of Participation in Beyond
Section 10 Guarantee
Section 11 Dispute resolution
Section 12 Copyrights
Section 13 Data protection
Section 14 Final provisions
Section 1 Scope
(1)
For the business relationship between E. Breuninger GmbH & Co. (Breuninger) and the party ordering goods from the selected online sales platform at the internet address www.breuninger.com (Breuninger online shop), the following Terms and Conditions (Terms) apply exclusively.
(2)
Goods are exclusively sold to private customers as consumers; sale to merchants for commercial purposes is excluded. The commercial resale of goods is not permitted.
(3)
Goods as defined within these Terms are all products and services that can be acquired as part of an online order in the Breuninger online shop.
(4)
The following Terms and Conditions do not apply for orders that are placed with Breuninger outside of the Breuninger online shop.
Section 2 Formation of the contract
(1)
The presentation of goods in the Breuninger online shop does not constitute a binding offer to conclude a purchase agreement.
(2)
Orders may only be placed by persons of legal age with a delivery address in the country of the selected country shop. Goods are only issued in typical household quantities.
(3)
The minimum order value is 20 euro. Any returns, discounts, or other vouchers are not taken into account.
(4)
When you place an order – by clicking on the button “Buy now” – you are submitting a binding offer to purchase. Breuninger will send you an automatic confirmation of receipt by email that documents your order again. This automatic confirmation of receipt merely confirms that your order was received by Breuninger and does not comprise an acceptance of your offer.
(5)
Breuninger reserves the right, depending on the selected payment method, to check the information you provide with respect to the payment method, its validity and your creditworthiness in this regard, and to decline the acceptance of offers depending on the result of this check.
(6)
The contract with Breuninger is only established once Breuninger confirms the shipment of goods to you in a separate email. The deadline for acceptance is 7 calendar days at most.
(7)
If delivery of the goods you ordered is not possible, for example because the goods in question are not in stock, Breuninger will not issue a declaration of acceptance. In this case, no contract will be established with respect to these goods. We will inform you of these circumstances promptly and reimburse any already received payments without undue delay.
(8)
The language of the contract and contractual correspondence will be English.
(9)
We will store your order details within the framework of the statutory provisions. If you are registered in the Breuninger online shop, you can access your order details under “My account”.
If you lose your documents or your orders, please contact us by email or phone at onlineshop-nl@breuninger.com or at 00800-71 121 100. We would be happy to send you a copy of the stored data for your order.
Section 3 Right of cancellation and cost bearing agreement
(1)
If you are a consumer, you are entitled to the following right of cancellation for purchases in the Breuninger online shop:
- Cancellation policy -
Right of cancellation
You have the right to cancel this contract within fourteen days without providing reasons. The cancellation period is fourteen days starting from the day on which you, or a third party named by you who is not the forwarding agent, take possession of the last goods.
Sample cancellation form
If you would like to cancel the contract, you can send us an unambiguous declaration (e.g. letter sent by mail, fax or email) informing us of your decision to cancel the contract. You can write the cancellation yourself or use the Sample cancellation form, however this is not required.
- To:
E. Breuninger GmbH & Co. OHG
Marktstrasse 1-3
70173 Stuttgart, Germany
Phone 00800-71 121 100
onlineshop-nl@breuninger.com
- I/we (*) hereby withdraw the contract I/we (*) concluded concerning the purchase of the following goods (*)/the provision of the following service (*)
- Ordered on (*)/Received on (*)
- Name of consumer(s)
- Address of consumer(s)
- Signature of the consumer(s) (only for notification in paper form)
- Date
To comply with the cancellation deadline, it is sufficient for you to send notification that you are exercising the right of cancellation before the end of the cancellation period.
Consequences of cancellation
If you cancel this contract, we must reimburse you for all payments that we have received from you, including the delivery costs (with the exception of additional costs that result from your selection of a different delivery method other than the cheapest standard delivery offered by us), without undue delay and no later than fourteen days starting from the date on which we received the notification that you were cancelling this contract. For this repayment, we use the same payment method that you used for the original transaction, unless otherwise expressly agreed with you; under no circumstances will you be charged fees due to this repayment. We can refuse repayment until we have either received the returned goods or until you have demonstrated that you have sent back the goods, depending on which occurs first.
You must send back or hand over the goods without undue delay, in any case no later than fourteen days starting from the day on which you notify us that you are cancelling this contract, to us or Breuninger GmbH & Co., Online Shop Logistics, Breuningerstr. 1, 74343 Sachsenheim, Germany. This deadline is met if you send the goods before the fourteen-day period has elapsed.
- End of cancellation policy -
(2)
The right of cancellation does not exist for remote sales contracts
(a) for the delivery of goods that are produced according to customer specifications or uniquely tailored to the personal needs of the ordering party or which are not suitable for returns due to their composition,
(b) for the delivery of audio or video recordings or software if you have unsealed the delivered data storage media.
Section 4 Voluntary right of return
(1)
Apart from the statutory right of cancellation, Breuninger grants you a voluntary right of return according to the following provisions. This right of return gives you the option of withdrawing from the contract within a period of 30 days. This period starts the day after receiving the goods.
(2)
To avail of the voluntary right of return, you must send the goods back to Breuninger within the deadline mentioned above.
Return shipment must be directed to the Breuninger address that is named in the return papers enclosed with the delivery.
On-time shipment is sufficient for observation of the deadline.
We reserve the right to refuse to take back goods if you fail to comply with the above requirements.
(3)
We only grant you the voluntary right of return subject to the condition that the goods are in faultless conditions upon return.
However, we reserve the right to refuse to take back goods at our discretion if
You send back the goods to us without all components (e.g. product packaging, such as protective pouches for shoes, straps, bags, high-quality shoe boxes etc.)
The goods are not in their original condition (for example if safety labels or other labels were removed from the goods)
The goods have deteriorated.
If we do accept the returned goods, however, we are entitled to demand an appropriate amount of compensation from you and offset this using any purchase price payments that were already made.
(4)
The voluntary right of return is excluded for sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.
Furthermore, the voluntary right of return does not apply for goods that are not pre-fabricated and which depend on an individual selection or specification from the customer for their production, or which are clearly tailored to the customer’s personal needs.
Finally, the voluntary right of return does not apply for goods that are delivered in sealed condition if the seal was removed or damaged after delivery.
(5)
Your purchasing behavior will be reviewed at regular intervals. Should you exceed a return threshold of 90% based on the online purchases made within a period of up to 12 months, we reserve the right to temporarily or permanently block your customer account.
Section 5 Reservation of title
(1) The goods remain the property of Breuninger until full payment has been made.
(2) Notwithstanding paragraph 1, for partner products, delivery of the goods is subject to the respective partner’s retention of title. Within the scope of the business relationship with the relevant partner, Breuninger is authorized to assert this retention of title against customers. The delivered goods remain the property of the respective partner until all claims arising from the business relationship conducted through us have been paid, regardless of the legal basis.
Section 6 Delivery
(1)
Delivery is restricted geographically to the country of the respective country shop that was selected. No deliveries will be made to delivery addresses in a delivery region that is excluded according to paragraph 2.
(2)
The following regions are excluded from delivery:
Netherlands: Deliveries to Aruba, Bonaire, Curacao, Sint- Maarten, Saba, Sint Eustatios
Italy: Deliveries to Livigno, Vatican City, San Marino and Campione d‘ Italia as well as the part of Lake Lugano belonging to the Italian territory between Ponte Tresa and Porto Ceresio
Spain: Deliveries to Ceuta, Melilla and the Canary Islands
(3)
Unless deviating delivery periods (particularly when the express function is selected) are agreed, the delivery period is up to 7 working days from order receipt, unless a shorter period is specified in the order process.
Section 7 Prices / Shipping costs
(1)
The prices valid at the time of the order shall apply.
(2)
You can find any service and shipping fees that are charged in the Help pages. These are also stated when placing the order.
Section 8 Payment conditions, payment methods
(1)
You can pay by credit card or PayPal. In addition, depending on the selected country shop, the following payment methods will be available to you. The time of payment/charging varies depending on the respective payment method:
Payment by credit card: Your credit card will be charged when you complete the order.
Payment with PayPal: Your PayPal account will be charged when you complete the order.
Payment with iDeal (Netherlands): Your bank account will be charged within a few months after correct payment.
Payment with Bancontact (Belgium): For payment by credit card, your credit card will be charged when you complete the order. For payment via rapid online transfer, your bank account will be charged within a few months after correct payment.
(2)
Unless otherwise agreed, the payment of the purchase price becomes due immediately upon conclusion of the contract. In the event of payment default, Breuninger is entitled to demand default interest at 5 percentage points above the basic interest rate per year published by the European Central Bank. If Breuninger can demonstrate that higher default damages were incurred, Breuninger is entitled to assert these.
Section 9 Terms and Conditions of Participation in Beyond
1 Subject matter of the agreement
(1) These Terms and Conditions govern participation in the 'Beyond by Breuninger' loyalty program (hereinafter: loyalty program) of E. Breuninger GmbH & Co., Marktstr. 1-3, D-70173 Stuttgart (hereinafter: Breuninger).
(2) Participation in the loyalty program is currently limited to purchases made in the online shop via breuninger.com/nl. By participating in the loyalty program, you collect points depending on the value of your online purchases. You can redeem the points on future purchases or use them to collect Beyond Activities Points (see section 2 of the terms of participation). The more Beyond Activities Points you collect, the higher your level. Each level entitles you to different rewards (see section 3 of these Terms and Conditions).
(3) Membership is free of charge and open to natural persons over the age of 18 residing in the European Economic Area and/or Switzerland. Legal entities are excluded from participation. There is no legal entitlement to participate in the loyalty program. Breuninger reserves the right to refuse participation of persons at any time.
(4) To participate in the loyalty program, you must create an account via breuninger.com/nl. During registration, you will be asked to provide a valid email address so that we can send you a confirmation email. You can also indicate whether you wish to receive our newsletter. We can only send you our newsletter if you have given your consent to receive it and confirmed your choice via the link in the confirmation email. You may withdraw your consent at any time. The newsletter (also) contains information about the loyalty program. If you do not wish to receive newsletters, you can view information about the loyalty program, such as vouchers and rewards, in your online account. Information regarding your accumulated points will always be sent to the email address you have provided.
(5) Information on how we handle your personal data can be found in the privacy policy.
(6) These Terms and Conditions apply between Breuninger and every Beyond Member. Any conflicting terms and conditions shall not be recognized. These Terms and Conditions may be viewed, saved, and printed at any time via the website. The contract and all communication are concluded in German.
2 Collecting points
(1) A Beyond Member is awarded points depending on the value of their online purchases via breuninger.com/nl. Points can be redeemed on future purchases. The current points balance can be viewed in your online account. More information can be found here.
(2) The points will be credited to your online account no later than four weeks after the 30-day return period has expired. The current points balance can be viewed in your online account. Any objections regarding the accuracy of the points awarded must be submitted in writing via our contact form within four months of the points being credited to your online account.
(3) If it subsequently determined that points have been awarded even though applicable conditions have not been met, for example because a purchase was returned or otherwise cancelled —Breuninger may reverse the points and correct the point balance.
(4) Breuninger reserves the right to amend the conditions for awarding points and/or the value of points. In that case, points already awarded will remain valid in accordance with the conditions that applied at the time they were awarded.
3 Collecting points
(1) Members can collect points by making purchases or by participating in Beyond activities (for example, signing up for the newsletter). Depending on the number of points, members reach a corresponding level. Each level is associated with different rewards. Once the threshold for the next level (see here) has been reached, the level is automatically updated. If the number of points decreases, the level may be adjusted downwards. If a member has given their consent, they will be informed by email when they reach a different level. Information about levels and points balances is also available via the online account.
(4) Breuninger reserves the right, with future effect, to amend, limit, or discontinue the conditions for awarding points, the level, and the rewards to be granted at any time with future effect. Points and rewards already granted shall remain valid.
(5) Points are valid for a period of 12 months from the date they are awarded and will automatically expire thereafter.
4 Obligations of Care and Cooperation
(1) Membership in the loyalty program is personal and may not be transferred. Points are non-transferable and cannot be exchanged for cash.
(2) In the event of suspected misuse, the online account may be blocked immediately and all points may be deleted. Members are obliged to inform Breuninger as soon as possible in the event of unauthorized or improper use.
(3) Members are obliged to notify Breuninger as soon as possible of any changes to their name, address, email address, or other information provided when creating an online account, or to update such information themselves where possible. Members acknowledge that important communications will be sent to the most recently provided email address.
5 Personal data
(1) Personal data is processed in accordance with Breuninger's privacy policy, which can be viewed, saved, and printed via the website.
(2) The processing of members' personal data for marketing or market research purposes by Breuninger (for example, sending customer-specific offers and information), including on the basis of information relating to points (such as purchased items, prices, number of points, place and date of purchase, use of rewards, level information, purchase data, interests, and online user behavior), only occurs if the respective member has given their consent. Consent is provided by means of a separate declaration of consent and is not a prerequisite for participation in the loyalty program. Members may withdraw their consent at any time. If a member withdraws their consent, the personal data will no longer be processed for the aforementioned purposes. However, the member may continue to participate in the loyalty program. The withdrawal of consent does not affect the lawfulness of any processing carried out prior to its withdrawal.
6 Liability
(1) Breuninger shall have unlimited liability in cases of intent, fraudulent intent, and gross negligence, as well as in the event of personal injury and/or death.
(2) To the extent permitted by law, Breuninger shall not be liable for indirect damages. In case of direct damages, Breuninger's liability is limited to the amount payable to Breuninger under the applicable agreement with the customer or, if there is no current agreement, the most recent agreement between the customer and Breuninger. In such cases, Breuninger shall not be liable for loss of profits, consequential damages, and/or third-party claims.
7 Amendments and Discontinuation of the Loyalty Program
(1) Breuninger reserves the right to amend these Terms and Conditions where the amendments are minor and/or commercially justified changes. This includes an expansion of the opportunities for collecting and redeeming points, an extension of the expiry date of points, changes to the periods for terminating/cancelling participation in the loyalty program in favor of the Beyond Members, as well as editorial or stylistic adjustments. In such cases, the new Terms and Conditions will only apply if (1) Breuninger has informed the member of the amendments in writing or electronically by email; and (2) the member has not objected to the amendments within one month of receiving the notification of the amendments. Breuninger will explicitly inform the member of the legal consequences of failing to object. If a member does not accept the new Terms and Conditions, this shall be deemed a termination of the agreement in accordance with section 8 of these Terms and Conditions.
(2) Breuninger also reserves the right to discontinue the loyalty program after a period of twelve months. In this case, members are entitled to redeem the accumulated points or claim the reward associated with their respective level within a period of 12 months after the termination of the loyalty program. After this period, the points and rewards will expire.
8 Term and Termination
(1) The agreement is concluded for an indefinite period.
(2) The member may terminate the agreement at any time without a notice period via the online account or via the contact form. In the event of termination by the member, accumulated points can be redeemed or the rewards based on the respective level can be claimed for a period of twelve (12) months from the moment of termination. Thereafter, the points and rewards will expire. From the moment of termination, it is no longer possible to collect points.
(3) Breuninger may terminate the agreement governing participation in the loyalty program subject to a notice period of four (4) weeks. The agreement will then expire at the end of the respective calendar month. Breuninger may terminate or dissolve the agreement with immediate effect for a valid reason. This includes, for example, cases involving misuse of the loyalty program.
(4) Where Breuninger terminates the agreement, members may redeem the accumulated points or claim the rewards within a period of twelve (12) months after the termination takes effect. After this period, the points and rewards will expire. From the moment of termination, it is no longer possible to collect points.
(5) In the event of termination or dissolution by Breuninger for a valid reason, members may redeem accumulated points or claim the rewards within a period of six (6) months after the termination or dissolution. From the moment of termination or dissolution, it is no longer possible to collect points.
9 Final provisions
(1) This agreement is governed by the laws of the Netherlands. To the extent applicable, the UN Convention on Contracts for the International Sale of Goods (CISG) and the rules of private international law shall be excluded.
Section 10 Guarantee
Breuninger is liable for material and legal defects according to the applicable legal regulations, particularly Sections 434 et seq. of the German Civil Code (BGB). The limitation period is two years pursuant to Section 438 (1) no. 3 of the BGB and begins upon delivery of the goods.
A restriction of your cancellation right pursuant to Section 3 is not associated with the regulations outlined here.
Section 11 Dispute resolution
Breuninger is willing to participate in dispute resolution proceedings before a consumer arbitration board.
Section 12 Copyrights
The content and structure of the Breuninger online shop and other websites operated by Breuninger are protected by copyright. All texts, pictures, graphics, audio, video, and animation files are subject to copyright law, trademark law and other laws for the protection of intellectual property. Some websites also contain pictures, graphics, audio, video, and animation files that are subject to copyright law, trademark law and other laws for the protection of the intellectual property of the parties who provided them. Copying or other use apart from private purposes or for disclosure, any other manner of publication, reproduction, and dissemination, whether in original or modified form and on any medium, or such a use on other websites, is not permitted without the express prior written consent of Breuninger.
Section 13 Data protection
(1) Data protection
You can find detailed information concerning data protection in our privacy policy at
http://www.breuninger.com/nl/en/service/data-protection-regulation/
(2)
Apart from the statutory cancellation right, we grant a 30-day right of return. Data about the returned goods will be collected and stored by Breuninger in this context. To prevent excessive returns, Breuninger analyzes this data up to twelve months in the past and contacts customers with high return rates with the aim of finding a solution that is satisfactory for both sides.
By notifying
E. Breuninger GmbH & Co.
Marktstraße 1-3
70173 Stuttgart
onlineshop-nl@breuninger.com
Phone 00800-71 121 100
you can object at any time to the use and processing of your data for Breuninger’s own advertising and marketing purposes as well as Breuninger’s own market research, and you can withdraw consent to the use of your data where this was previously granted.
Section 14 Final provisions
German laws apply to the exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG).
Version: August 17, 2026